Shipping policy

1. Order Processing

An order is confirmed only after successful payment and generation of an order number. Please check the product name, size, quantity, colour and design carefully before placing your order, since changes may not be possible once an order is processed or dispatched.

2. Dispatch Time vs Delivery Time

These are two different things:

• Dispatch time is the time we take to pack your order and hand it over to the courier. Orders are usually dispatched within [2-3 working days].
• Delivery time is the time the courier takes to deliver the parcel to you. This depends entirely on the courier/logistics partner and your location.

Delivery timelines shown on the website or given by the courier are estimates, not guaranteed delivery dates.

3. Urgent Orders

If your order is urgent:

1. Place your order first.
2. Immediately contact us on WhatsApp with your Order Number and mention that it is urgent.

We will make reasonable efforts to dispatch it as quickly as possible. However, an urgent request does not guarantee same-day dispatch or delivery by a specific date. We cannot guarantee delivery before an event, function, birthday, wedding, cake order or any other deadline, so please order well in advance.

4. Shipping Charges

Shipping charges are calculated at checkout based on the information available at the time of ordering. The actual courier charge may differ because of parcel weight, volumetric weight, dimensions, destination, courier slab or remote-area charges.

• If the actual charge is up to 10% higher than what you paid, we absorb the difference.
• If the actual charge is more than 10% higher, the extra amount may be payable by you. Our team will contact you for approval and payment before dispatch.

If the additional amount is not paid, we may hold or cancel the dispatch and refund the applicable amount for the undelivered order.

5. Packing & Transit

We pack every order with care and appropriate protective packaging. Once the parcel is handed to the courier, it is in transit and outside our control. We cannot guarantee against damage, leakage, breakage, crushing, mishandling or delays caused during transportation.

If your parcel arrives damaged, please follow the claim process in Section 8.

6. Courier Delays

We are not responsible for delays caused by:

• Courier or logistics partners
• Weather, natural disasters or force majeure events
• Strikes, traffic or operational issues
• Festivals and public holidays
• Remote-area delivery restrictions
• Incorrect or incomplete addresses

Courier delays do not qualify an order for cancellation, refund or compensation when the correct product was supplied.

7. Address & Contact Details

Please provide a complete and accurate shipping address, PIN code, recipient name and contact number. Once an order is dispatched, the address may not be changeable. Any extra charges for re-shipping, re-delivery or return-to-origin caused by an incorrect or incomplete address are payable by the customer.

8. Receiving Your Parcel

Do not refuse delivery just because the outer packaging looks damaged. Accept the parcel and record a continuous 360° video before opening it. The video should:

• Show the unopened parcel from all sides, including the shipping label/AWB number
• Continue without cuts or editing while you open the parcel and check the contents

Report any missing, wrong, short-shipped or damaged items within 24 hours of delivery with your order number, the opening video and clear photos. Claims without a proper video, or reported after 24 hours, may be declined. See our Refund Policy for full details.