Refund policy

Effective Date: 20 Aug 2026

Welcome to Shikha Cake Decor. These Terms & Conditions (“Terms”) govern your use of our website https://shikhacakedecor.com/ (“Website”) and the purchase of products from us. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. When a Refund May Be Issued

A refund may be approved in the following situations, subject to verification:

Wrong, missing or short-shipped product: You received an item different from what you ordered, or fewer items than ordered.
Defective or damaged product: The product arrived defective, damaged in transit, or materially different from the product ordered.
Order cancelled by us: We cancel your order due to stock unavailability, pricing errors, technical errors or other unavoidable circumstances.
Unpaid additional shipping: Your dispatch is cancelled because an additional shipping amount (above the 10% we absorb) was not paid.
Accepted cancellation: Your cancellation request is accepted before the order is processed or dispatched.

Depending on the case, the resolution may be a replacement, a refund, or another suitable remedy.

2. When a Refund Will Not Be Issued

We generally do not offer refunds for:

Change of mind, or the product no longer being required
Incorrect selection by the customer (wrong size, colour, design or quantity chosen)
Colour or size preference after delivery
Minor variations in colour, finish, texture or size due to photography, screen settings, manufacturing batches or the nature of the material; these are not considered defects
Products that have been used, washed, cut, altered, assembled, engraved, personalised or damaged after delivery
Custom-made or personalised products, or products marked as non-returnable on the product page
Courier delays, where the correct product was supplied
Claims reported more than 24 hours after delivery
Claims without a proper parcel-opening video

For moulds, packaging materials, toppers, craft supplies and other usage-sensitive items, please inspect the product before use. Once used, these cannot be refunded.

3. Parcel-Opening Video (Mandatory for Claims)

To protect you, please record a continuous 360° video before opening your parcel. The video must:

Show the unopened parcel from all sides, including the shipping label/AWB number
Continue without cuts or editing while the parcel is opened and the contents are checked

Photographs alone may not be enough. Without a proper video, we may be unable to verify the claim and it may be declined.

4. How to Request a Refund

Your order number
The complete, unedited parcel-opening video
A photo of the shipping label/AWB
Photos of the outer packaging
Photos/videos of the products received
Any other details our team requests

Please do not refuse delivery just because the outer packaging looks damaged. Accept the parcel, record the opening video, and contact us immediately.

5. Cancellation Refunds

Request cancellations as soon as possible after placing your order. Once an order is processed, packed or dispatched, it may not be possible to cancel. If a cancellation is accepted after processing, shipping, payment gateway or other non-recoverable charges may be deducted where permitted.

6. Shipping Charges

Shipping charges already incurred may not be refunded where the order was correctly processed and dispatched. Additional charges for incorrect or incomplete addresses, re-shipping or return-to-origin are payable by the customer and are not refundable.

7. Refund Method & Timeline

Approved refunds are processed to the original payment method or through the applicable refund mechanism. The time for the amount to reach your account depends on your payment gateway, bank or financial institution.

8. Fraudulent Claims

We reserve the right to investigate suspicious, repeated, edited or false claims. Claims found to be fraudulent or misleading will be declined, and we may take appropriate action permitted by law.

9. Your Legal Rights

This policy is governed by the laws of India. Nothing in this policy restricts any rights or remedies you have that cannot legally be excluded under applicable law.