Shipping: Orders are carefully packed and dispatched promptly. Delivery timelines are estimates and may vary due to courier delays. For missing, wrong, or damaged items, contact us within 24 hours of delivery with a continuous 360° parcel-opening video for claim verification. Urgent orders can be flagged with the Order Number, but delivery dates cannot be guaranteed.

Returns & Refunds: We do not accept routine returns or exchanges for change of mind or incorrect selection. Claims for wrong, missing, materially different, or demonstrably defective/damaged products must be reported within 24 hours of delivery with required evidence. All claims are reviewed as per the circumstances and applicable law.